Basic Disclosure Application for DBS
Overview - 2016
Design, build & test a Basic Disclosure application online
Pass GDS assessment to become a government service
Build an internal digital lab & educate the team for success
Deliver internal research project around digital transformation of business processes to the CTO
Louise worked with a small team to research, build and test an online government service: a Basic Disclosure application. Upon successful testing and iteration, to then pass the GDS assessment to become a live service. In addition, Louise interviewed all internal departments at DBS to understand the business process and internal breakdowns in procedures. She also helped to set up the digital lab at DBS and ran multiple educational workshops to teach DBS team members how to design, build and test using agile methodologies and how to run and analyse user testing findings.
The pilot went through a rigorous GDS assessment and was deemed the best design they have seen to go through alpha testing of a GDS service thanks to our strict adherence to the GDS guidelines, when building the service.
Work performed
Designed entire Basic Disclosure application flow and mapped to all relevant internal/external systems
Created prototype for user testing
Created research plan, screener, recruitment process flow & all related documents
Worked with recruitment agency to obtain test participants
Moderated user testing of over 30 participants, including those with disabilities
Performed analysis; created & presented findings document to stakeholders
Internal business process interviews & findings document
Stakeholder management
Set up digital lab at DBS Liverpool office; conducted multiple educational trainings & workshops
Prepared the Basic Disclosure application for GDS assessment to go live as a government service
Outcome
The service passed the GDS assessment on it’s first try, becoming a live government service that is now in use across the UK.